Last updated: 7 October 2026
1. Who is responsible for the website
PRODOM is the trading name of Khuchandi Nav LLC (Khujandi Nav LLC), Tax ID 510045339, registration number 5110026204.
Address for written correspondence: Republic of Tajikistan, Sughd Region, Khujand, Mevagul neighborhood, 18th microdistrict, second floor of the Amid store. For personal data enquiries: +992 92 899 77 07 or WhatsApp PRODOM.
2. What data we receive
- When you submit a request: your name, phone number, delivery address, selected items and quantities, prices at the time of the request, preferred bank, city, delivery, carrying and assembly options, and the request number, date and status.
- When you contact us: information you choose to share in a conversation or message, such as a furniture model, a question or photos of a defect.
- When you use the catalog: a visitor identifier, saved items, browsing history and catalog actions, including viewing products, adding items to the cart, starting checkout and opening WhatsApp.
- Technical information: page and device information needed to operate the website, gather statistics and protect against repeated or bulk requests. The application uses a hash of the IP address or phone number to limit submission frequency.
We do not ask for card details, bank passwords or verification codes in the order form. Do not send these details in messages.
3. How we use information
- To contact you and confirm availability, configuration, price and delivery.
- To save request details, show request status and resolve questions after purchase.
- To provide favorites, recently viewed items, the cart and product comparison.
- To understand catalog usage and protect the website against abuse.
Before you submit a request, the form states which contact details will be sent to PRODOM. You subscribe to Telegram or Instagram on the relevant platform yourself; submitting a request does not subscribe you to those channels.
4. Cookies and saved settings
The website uses a visitor identifier cookie lasting up to 365 days. It links your browser to favorites and viewed items. A hash of the identifier and related actions are stored on the server.
Before you sign in, your cart, comparison list and selected city are saved in your browser’s local storage. After signing in, your cart and favorites are saved in your account for access across devices. A customer session lasts up to 30 days; a one-time sign-in request lasts 5 minutes and its cookie lasts up to 10 minutes. Saved settings remain until changed or site data is cleared. Staff use separate authentication cookies, including a manager session lasting up to 8 hours.
You can delete cookies and site data or restrict their use in your browser settings. Some features may then work differently. Clearing your browser does not delete submitted requests or information stored on the server — contact PRODOM about these.
5. Analytics and external services
PRODOM’s internal statistics store a hash of the browser identifier, the date, the visited page path without URL parameters or fragments, the referring domain, device type and catalog actions. Request form contents and status links are not included in these statistics. Reports are available only to the owner and authorized staff. The website also uses Google Analytics for visit and enquiry statistics. It may use its own cookies and technical device data. The website sends page-view and event information; the name, phone number and address from the request form are not included in those events.
Sites and Cloudflare infrastructure host the website, request database and files. These services and Google are external providers. They use international infrastructure, so data may be processed outside Tajikistan.
The PRODOM Telegram bot uses the command and chat identifier to provide an automatic response. Ordinary bot message text is not stored. After an account connection is confirmed, a protected hash of the Telegram ID and its encrypted value are stored for sign-in and notifications selected by the customer; the latest interaction time is also stored to check the connection. A protected hash of the chat identifier and the selected language are stored to remember Russian or Tajik. This setting lasts 90 days; expired settings are removed when new enquiries are processed. You can reset it using /privacy in the bot. To prevent duplicate photo sending, only the Telegram update number is temporarily stored, without message text or a chat identifier. The bot displays published products, photos and catalog prices. The request button prepares a WhatsApp message for the selected product; it reaches the store only when the customer sends it in WhatsApp. Starting the bot does not subscribe you to advertising messages.
When you open WhatsApp, Telegram or Instagram, you move to that service. When you watch videos, your browser may contact YouTube or the video provider’s server, which receives technical connection data. These services have their own data processing policies.
My account
Your account stores your name, phone number, language, the time and version of your consent and, optionally, your email and date of birth. Addresses include the region, city or district, street, building and landmark. Coordinates are stored only when you select a point on the map or grant browser location permission. Before you select a point, the map contacts OpenStreetMap to load map images.
Profiles, saved addresses and linked Telegram IDs are encrypted on the server. At checkout, contact details and the written address are also included in the private request for staff. A manager can see only assigned requests and the linked accounts. SMS codes and selected notifications are sent through Alif Tech SMS Gate or Twilio once the chosen service is connected. WhatsApp codes and notifications use Twilio and WhatsApp Business. The phone number is required to deliver messages; the selected SMS service also receives the message text. Launching customer accounts requires a separate review of the hosting conditions for the personal data database.
You can delete your account in Security after signing in recently. If an order is still active, first agree with PRODOM which data must be kept for delivery. After deletion, your profile, addresses, passkeys, cart, favorites and sessions are removed; closed requests are anonymized. Order contents and prices may be retained for accounting. Separate encrypted backups are removed during the next backup cycle after 30 days; database history recovery depends on the hosting service’s capabilities.
6. Access and retention
Saved requests are available to authorized PRODOM staff to assist customers. Contact details and an address needed for delivery may be shared with the provider of an agreed service. Information may be provided to authorized authorities when legally required.
The required retention period depends on the purpose of processing, order fulfilment, handling enquiries and mandatory legal requirements. The current service has no single automatic deletion schedule for requests and history. Contact the company to ask how long your data is kept or to request correction or deletion.
The request status link provides access to its contents and status. Do not publish it unless you want to share that information with others.
7. Your requests and rights
You may request information about the processing of your data and seek its correction, restriction or destruction where the law provides grounds to do so. You may also withdraw consent where processing is based on consent. Withdrawal of consent and data deletion requests are considered subject to the grounds and exceptions under the laws of the Republic of Tajikistan.
Message us on WhatsApp, call +992 92 899 77 07 or send a written request to the company’s address. Describe your request and provide enough information to find your order request. To protect your data, we may need to verify that you are the person it concerns.
Legal basis: Republic of Tajikistan Law No. 1537 on Personal Data Protection of 3 August 2018.
8. Policy updates
If the website or processing terms change, an updated policy will be published on this page with a new revision date. Contact PRODOM with any questions about this policy.