The period depends on the product
The warranty period and terms are set for each product and stated in the purchase documents or warranty certificate. If a warranty period is provided in the catalog, it also appears in the product specifications.
Before payment, ask our team about the warranty period, its start date, service terms and the documents supplied with your furniture. Terms may differ for items in a set and individual components.
An unspecified warranty period does not remove the customer’s statutory rights regarding product quality.
If a problem arises
- Contact PRODOM on WhatsApp or call +992 92 899 77 07.
- Tell us the product and purchase date, describe the defect and explain when and how you found it.
- If possible, attach photos, videos and purchase documents. We’ll explain how the claim will be checked and reviewed.
If using a damaged item could be unsafe, stop using it until the cause is established.
Documents and care
Keep your proof of purchase, warranty certificate if supplied and manufacturer’s instructions. Follow the assembly, load limit and material care recommendations.
The cause of damage and whether the warranty applies are assessed for each case. Warranty terms do not replace or limit rights established by the laws of the Republic of Tajikistan.